Reservation Agreement

AIRPORT PICKUP: Additional charges may apply for waiting time after arriving flights. There is no extra charge for the first 30 minutes after a flight lands. After 30 minutes there is a $1.50 charge for every minute of waiting time. Please call the office if you can`t find your driver. If contact is not made to our office within 45 minutes after the flight lands, a no-show fee of the full rate will apply. To avoid a NO SHOW fee, please do not leave the airport before calling the office for assistance at (503) 743-7998.

EXTRA STOPS / WAIT TIME: Includes all airport transportation, flat rates, and point-to-point transfers. Extra stops are a minimum charge of $15.00 depending on mileage, time, and vehicle. Non-airport transfers will be no charge for waiting time if you meet the driver within the first 15 minutes. Once 16 minutes have passed, the waiting time will be charged starting from the scheduled pickup time: $1.50 per minute with a sedan, $2.00 with an SUV, $3.00 with the S550, and $3.00 with the 14-passenger van.

DISORDERLY CONDUCT: The client and renter are responsible for his/her guests and for any and all damage to the interior, exterior, or equipment of the vehicle. This includes vomit. Cleaning, repair, and replacement of items shall have a minimum charge of $195.00. All passengers agree to act in an appropriate manner and shall not put any guest, driver, vehicle, or any other person or property at risk of damage, danger, or an illegal situation. Delta Town Car reserves the right to expel any person from the vehicle and/or terminate our obligation in the event of a breach of any of these conditions by any passenger. In the event of early termination, no portion of the rental fee shall be refunded. We will charge the card on file for damages after a thorough investigation and determination of all charges involved. Cleaning and detailing of the vehicle will be done by us; we cannot provide receipts.

PERSONAL ITEMS: We do not take responsibility for items left in the vehicle during or after the transfer period. Please contact us at (503) 743-7998 if you think you have left something behind, and we will do our best to search for your item.

SUBSTITUTION POLICY: The company reserves the right to upgrade the client to a different vehicle without notice. Please ask for special accommodation at the time of reservation if a specific vehicle type is required.

RESPONSIBILITY: Delta Town Car shall not be held responsible for late arrival caused by, but not limited to, acts of nature, incorrect pickup or drop-off information, or any situation out of our control (such as bad weather, accidents, or vehicle malfunctions).

PETS: All pets must be in a carrier, or a minimum charge of $295 will apply for cleaning and detailing of the vehicle. Cleaning and detailing of the vehicle will be done by us; we cannot provide receipts.

SMOKING & ALCOHOL: Smoking and alcohol are NOT permitted in any of our vehicles. A sanitation fee of $500.00 will be charged, as well as a $100.00 minimum per carpet or seat burn.

RATE: All vehicles are quoted subject to availability at the time of booking. All bookings are due in the full amount at the time of booking.

CANCELLATION: In order to provide the highest level of customer service and maximum availability to all of our clients, we follow the policy below for canceling a reservation. You (the client) agree to cancel reservations at least 24 hours prior to your pickup time for point-to-point reservations, 48 hours for hourly reservations, and 5 days for 14-passenger van reservations. Failure to do so will result in a cancellation fee equal to 100% of the fare. This applies to reservations made within our cancellation policy for each vehicle, and will apply to reservations made within 24 hours.

No credit card fees.

On-time. Every time. Any time. (503) 743-7998 · info@deltatowncar.com