FAQ

International flights: 45 minutes of free waiting time.

Domestic flights: 30 minutes of free waiting time.

We offer a Meet & Greet service for an additional $60. This service includes personal reception at the airport and assistance with your luggage.

We process the payment 24 hours before your scheduled service to ensure everything is set for your journey.

The waiting time fee is $1.25 per minute, ensuring that any delays are handled fairly.

We do not charge for stops less than a mile from the route. For longer stops, there is a $45 fee.

To make changes to your booking:

Reply back to your confirmation email.

Or call our customer service. We do not charge extra for booking modifications.

Our chauffeurs undergo a rigorous two-week training program and are required to have at least two years of driving experience with another company. This ensures that they meet our high standards for safety and service.

One hour before your scheduled pick-up, your chauffeur will text you their details, including their full name, phone number, and the type of car they are driving.

Yes, pets are welcome in our vehicles. However, they must be secured during the ride.

We continuously monitor flight statuses, so there’s no need to worry. We’ll adjust your pickup time based on the latest flight information.

Upon arrival in Portland International Airport (PDX), please proceed to the lower-level baggage claim and exit the terminal. Cross the street to ISLAND 3, where your chauffeur, holding a sign with your first and last name, will meet you.

The final charge may include additional waiting time, extra stops, or changes to the drop-off address not included in the original quote.

You can receive your receipt either by email or text. Please let us know your preference, and we’ll ensure you get your receipt promptly after your trip.

For town cars, please cancel at least 24 hours in advance.

For sprinters, a 72-hour notice is required to avoid charges.

You can call us or book online at any time. Our booking system is available 24/7 to accommodate your schedule.